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HILVA

Refund Policy

Last updated: August 27, 2026

This policy applies when Hilva offers paid plans or features. It is intended to explain clearly when a refund may be available without depending on any specific payment provider.

1. Duplicate or incorrect charges

If you identify a duplicate charge, incorrect amount, or charge that does not match the purchase you confirmed, report it through the support channel published on hilva.app. Once the error is verified, the appropriate refund will be arranged.

2. Material service problems

If a paid feature becomes materially unusable because of a failure attributable to Hilva and cannot be resolved within a reasonable period, we may approve a full or partial refund of the affected charge based on the duration and impact of the problem.

3. Change of mind and periods already started

Unless applicable law provides a different right, fees for a service period that has already started and been made available are generally not refundable solely because of a change of mind.

We may review exceptional circumstances in good faith and approve discretionary refunds when justified.

4. Subscription cancellation

Canceling a subscription prevents future renewals according to the date and terms shown when canceling. Cancellation does not automatically make an already charged period refundable unless this policy or applicable law provides otherwise.

5. Trials, promotions, and renewals

When a free trial, promotion, or automatic renewal applies, relevant dates and conditions will be shown before the subscription is confirmed. If you believe an unexpected charge occurred, contact support as soon as reasonably possible so it can be reviewed.

6. How to request a refund

Use the support channel published on hilva.app and include, when possible:

  • Email associated with the Hilva account.
  • Approximate date and amount of the charge.
  • Related plan or service.
  • Reason for the request and any useful background.

Do not send full card numbers, security codes, or payment credentials.

7. Refund method and timing

When a refund is approved, we will attempt to return the amount to the payment method originally used. The time until it appears may depend on the payment provider, bank, card network, or other financial intermediary.

8. Legal rights

This policy does not limit any mandatory refund, withdrawal, warranty, or consumer-protection rights under applicable law.